Professional Qualifications

BTEC Level 2 in Customer Service

The Level 2 Customer Service qualification is designed to educate the learner in customer service.

Course length:
Dependant on how quickly the learner can gather the relevant evidence.

Who should enrol on to the Customer Service NVQ?
Workers in both non-profitable and commercial organisations who are aiming to gain a BTEC Level 2 qualification.

Is the course accredited?
ProQual or Pearson Edexcel accredited

Customer Service Level 2

Entry Requirements

The qualification will assess a learner’s ability to work in their current occupation. The learner must be 16 or over and be working in a customer service related role.

BTEC Level 2 in Customer Service - Course Content

The learner will be evaluated on-site by a range of methods, such as observations, evidence generated from the workplace, professional discussion, witness testimonials and written questions. Learners will need to gather evidence of:

  • Deliver customer service
  • Principles of customer service
  • Manage personal performance and development
  • Understand customers
  • Understand employer organisations

If you would like further information on the units covered feel free to ask us. For more information contact the 3B Training team.


Next Available Courses

  • NVQ - Approx 3 - 18 months

    £950.00 + VAT

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