BTEC Level 2 in Customer Service

Professional Qualifications

The Level 2 Customer Service qualification is designed to educate the learner in customer service.

Course length:
Dependant on how quickly the learner can gather the relevant evidence.

Who should enrol on to the Customer Service NVQ?
Workers in both non-profitable and commercial organisations who are aiming to gain a BTEC Level 2 qualification.

Is the course accredited?
ProQual or Pearson Edexcel accredited

Entry Requirements

The qualification will assess a learner’s ability to work in their current occupation. The learner must be 16 or over and be working in a customer service related role.

Course Price

£950 + VAT (registration fee included)

BTEC Level 2 in Customer Service – Course Content

The learner will be evaluated on site by a range of methods, such as observations, evidence generated from the workplace, professional discussion, witness testimonials and written questions. Learners will need to gather evidence of:

• Deliver customer service
• Principles of customer service
• Manage personal performance and development
• Understand customers
• Understand employer organisations

If you would like further information on the units covered feel free to ask us. For more information contact the 3B Training team.