BTEC Level 2 in Customer Service

Professional Qualifications

Customer Service Level 2The Level 2 Customer Service qualification is designed to educate the learner in customer service.

Course length:
Dependant on how quickly the learner can gather the relevant evidence.

Who should enrol on to the Customer Service NVQ?
Workers in both non-profitable and commercial organisations who are aiming to gain a BTEC Level 2 qualification.

Is the course accredited?
ProQual or Pearson Edexcel accredited

Entry Requirements

The qualification will assess a learner’s ability to work in their current occupation. The learner must be 16 or over and be working in a customer service related role.

Course Price

£950 + VAT (registration fee included)

BTEC Level 2 in Customer Service – Course Content

The learner will be evaluated on site by a range of methods, such as observations, evidence generated from the workplace, professional discussion, witness testimonials and written questions. Learners will need to gather evidence of:

  • Deliver customer service
  • Principles of customer service
  • Manage personal performance and development
  • Understand customers
  • Understand employer organisations

If you would like further information on the units covered feel free to ask us. For more information contact the 3B Training team.




Submit a Booking Enquiry

Name*
Company Name
Email*
Phone*
Location*
Enquiry Details


*If you do not consent to 3B Training storing and sharing your information for the purpose of processing your enquiry, we may be unable to deal with your request

Next Available Courses

Location: NVQ

Approx 3 - 18 months

£950.00 + VAT

Join Our Mailing List

Join Our Mailing List

By joining our mailing list you will receive updates about our new services.

Your Name*
Company Name
Postcode*
Email Address*

Accrediations