BTEC Level 2 in Customer Service
The Level 2 Customer Service qualification is designed to educate the learner in customer service.
Course length:
Dependant on how quickly the learner can gather the relevant evidence.
Who should enrol on to the Customer Service NVQ?
Workers in both non-profitable and commercial organisations who are aiming to gain a BTEC Level 2 qualification.
Is the course accredited?
ProQual or Pearson Edexcel accredited
Entry Requirements
The qualification will assess a learner’s ability to work in their current occupation. The learner must be 16 or over and be working in a customer service related role.
BTEC Level 2 in Customer Service - Course Content
The learner will be evaluated on-site by a range of methods, such as observations, evidence generated from the workplace, professional discussion, witness testimonials and written questions. Learners will need to gather evidence of:
- Deliver customer service
- Principles of customer service
- Manage personal performance and development
- Understand customers
- Understand employer organisations
If you would like further information on the units covered feel free to ask us. For more information contact the 3B Training team.
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