BTEC Level 3 in Customer Service
The Level 3 Customer Service BTEC is designed to educate the learner in customer service.
Dependant on how quickly the learner can gather the relevant evidence.
Who should enrol on to the Customer Service NVQ?
Workers in both commercial and non-profitable organisations who are aiming to gain a BTEC Level 3 qualification.
Is the course accredited?
ProQual or Pearson Edexcel accredited
The qualification will assess a learner’s ability to work in their current occupation. The learner must be 16 or over and be working in a customer service related role.
BTEC Level 3 in Customer Service – Course Content
The learner will be assessed on-site through a range of methods such as observations, professional discussion, witness testimonials, evidence generated from the workplace and written questions. Learners will need to produce evidence that they can:
- Manage Personal and Professional Development
- Understand Customers and Customer Retention
- Organise and Deliver Customer Service
- Resolve Customers’ Problems
- Understand the Principles of Business
- Understand the Customer Service Environment
For more information please get in touch with a 3B Training Advisor.
Next Available Courses
NVQ - Approx 3 - 18 months
£1,250.00 + VAT