Professional Qualifications

BTEC Level 3 in Customer Service

The Level 3 Customer Service BTEC is designed to educate the learner in customer service.

Course length:
Dependant on how quickly the learner can gather the relevant evidence.

Who should enrol on to the Customer Service NVQ?
Workers in both commercial and non-profitable organisations who are aiming to gain a BTEC Level 3 qualification.

Is the course accredited?
ProQual or Pearson Edexcel accredited

Customer Service Level 3

Entry Requirements

The qualification will assess a learner’s ability to work in their current occupation. The learner must be 16 or over and be working in a customer service related role.

BTEC Level 3 in Customer Service – Course Content

The learner will be assessed on-site through a range of methods such as observations, professional discussion, witness testimonials, evidence generated from the workplace and written questions. Learners will need to produce evidence that they can:

  • Manage Personal and Professional Development
  • Understand Customers and Customer Retention
  • Organise and Deliver Customer Service
  • Resolve Customers’ Problems
  • Understand the Principles of Business
  • Understand the Customer Service Environment

For more information please get in touch with a 3B Training Advisor.


Next Available Courses

  • NVQ - Approx 3 - 18 months

    £1,250.00 + VAT

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