BTEC Level 3 in Customer Service

Professional Qualifications

Customer Service Level 3The Level 3 Customer Service BTEC is designed to educate the learner in customer service.

Course length:
Dependant on how quickly the learner can gather the relevant evidence.

Who should enrol on to the Customer Service NVQ?
Workers in both commercial and non-profitable organisations who are aiming to gain a BTEC Level 3 qualification.

Is the course accredited?
ProQual or Pearson Edexcel accredited

Entry Requirements

The qualification will assess a learner’s ability to work in their current occupation. The learner must be 16 or over and be working in a customer service related role.

Course Price

£1250 + VAT (registration fee included)

BTEC Level 3 in Customer Service – Course Content

The learner will be assessed on site through a range of methods such as observations, professional discussion, witness testimonials, evidence generated from the workplace and written questions. Learners will need to produce evidence that they can:

  • Manage Personal and Professional Development
  • Understand Customers and Customer Retention
  • Organise and Deliver Customer Service
  • Resolve Customers’ Problems
  • Understand the Principles of Business
  • Understand the Customer Service Environment

For more information please get in touch with a 3B Training Advisor.

Submit a Booking Enquiry

Company Name
Enquiry Details

*If you do not consent to 3B Training storing and sharing your information for the purpose of processing your enquiry, we may be unable to deal with your request

Next Available Courses

Location: NVQ

Approx 3 - 18 months

£1,250.00 + VAT

Join Our Mailing List

Join Our Mailing List

By joining our mailing list you will receive updates about our new services.

Your Name*
Company Name
Email Address*