Lone Working & Dealing with Conflict Training
The Lone Working & Dealing with Conflict training course focuses on the risks surrounding working in isolated situations. The course is designed to lower the risk of incidents occurring when you are working without any surrounding colleagues. The course can also be connected with an additional module which focuses on the common occurrence of violence against employees in the workplace.
Who is it for:
Anybody who is required to work alone or alone with customers and members of the public.
The course will cover the following topics:
- An induction into lone working
- Employee & employer responsibilities.
- What is violence?
- Who is at risk?
- Precautionary measures.
- The surrounding lone working and violence in your occupation.
- A summary of being a lone worker & violence.
On completion of the course delegates with have gained knowledge in the importance of lone working training. They will understand the responsibilities of their employer as well as their own. They will also learn about the basic assessments of employee roles and the risks of working alone in the role.
The course will teach you how to assess a situation each time you work alone and how to respond to conflict correctly. You will also have gain knowledge in the precautions you need to take to reduce the amount of time you are working alone.
If you are an employee who is likely to encounter an aggressive or demanding customer this element of the training is ideal for you. The training is therefore designed to give the delegate understanding in how to calmly or correctly escalate a situation.
Other Courses with 3B Training
3B Training provides courses nationwide and can also deliver courses in-house in a venue of your choosing. To find out more about 3B training and the courses we offer, take a look at our About Us page here.