Lone Working & Dealing with Conflict

Health & Safety Courses

Overview

Lone WorkingThe Lone Working & Dealing with Conflict training course covers the risks of working in isolated situations. The course is designed to lower the risk of incidents occurring when you are working without any colleagues. The delegate can also add an extra module which focuses on violence against employees in the workplace.

How long is the Lone Working course?
3 Hours

Who should attend the Lone Working course?
Anybody who is required to work alone or alone with customers and members of the public.

Is the Lone Working course accredited?
3B Training accredited

When does my certificate expire?
It is recommended that you retake the course after 2-3 years

Course Content of the Lone Working & Dealing with Conflict

The course will cover the following topics:

  • An induction into lone working
  • Employee & employer responsibilities.
  • What is violence?
  • Who is at risk?
  • Precautionary measures.
  • The surrounding lone working and violence in your occupation.
  • A summary of being a lone worker & violence.

Further Development

On completion of the course delegates with have gained knowledge of the importance of the training. They will understand the responsibilities of their employer as well as their own. They will also learn about the basic assessments of employee roles and the risks of working alone in the role.

The course will teach you how to assess a situation each time you work alone and how to respond to conflict correctly. You will also gain knowledge of the precautions you need to take to reduce the amount of time you are working alone.

Conflict Management

If you are an employee who is likely to encounter an aggressive or demanding customer this part of the training is ideal for you. The training is therefore designed to give the delegate understanding in how to calmly or correctly escalate a situation.

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