Managing Conflict eLearning
Personal Development eLearning Courses
The Managing Conflict eLearning course is designed to give you the skills to manage conflict situations in the workplace.
How long is the eLearning course?
Approx. 20 minutes
Who should complete the eLearning course?
For workers in both non-profitable and commercial organisations including new starters and apprentices.
Is the eLearning course accredited?
When does my eLearning certificate expire?
Course Content of the Managing Conflict eLearning
The Highfield training course covers the relevant knowledge you need to pass the course through interactive slides and activities.
Areas covered on the course include:
- What is workplace conflict?
- How to respond to conflict
- Different types of ego
- Cultural differences
- The behavioural cycle
- Breakdowns in communication
- The PEACE model
- Customer conflict
- The HEAT technique
- Behavioural patterns
- Distance zones
- Danger zones and physical conflict warning
- Impact factors
- The BAP strategy
Upon booking, you will receive your login details via email and will then have up to 12 months to complete the course. After the 12 months, your license will expire. On completion, you will then be able to download your certificate.