Managing Conflict eLearning

Personal Development eLearning Courses

Managing Conflict eLearningThe Managing Conflict eLearning course is designed to give you the skills to manage conflict situations in the workplace.

How long is the eLearning course?
Approx. 20 minutes

Who should complete the eLearning course?
For workers in both non-profitable and commercial organisations including new starters and apprentices.

Is the eLearning course accredited?
Highfield accredited

When does my eLearning certificate expire?
Three years

Course Content of the Managing Conflict eLearning

The Highfield training course covers the relevant knowledge you need to pass the course through interactive slides and activities.

Areas covered on the course include:

  • What is workplace conflict?
  • How to respond to conflict
  • Different types of ego
  • Cultural differences
  • The behavioural cycle
  • Breakdowns in communication
  • The PEACE model
  • Customer conflict
  • The HEAT technique
  • Behavioural patterns
  • Distance zones
  • Danger zones and physical conflict warning
  • Impact factors
  • The BAP strategy

Upon booking, you will receive your login details via email and will then have up to 12 months to complete the course. After the 12 months, your license will expire. On completion, you will then be able to download your certificate.




Next Available Courses

Location: eLearning

Approx 20 mins

£15.00 + VAT

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