Customer Service Level 2 is an online training course that will educate you in delivering quality customer care in a customer-facing role. The qualification is relevant to workers and managers in both non-profitable and commercial organisations.
You will learn about customer service principles, the needs and expectations of the customer, interpersonal skills, and complaints.
On completion, you will then be able to download your certificate digitally. Your certificate will be valid for three years before it expires. To renew your qualification, you must complete the course again.
This course is only available as an eLearning course. The course can be completed remotely from the workplace or at home in your own time.
To book an eLearning course, you can book directly online or complete the enquiry form available on this page. Your enquiry will be picked up by one of the 3B team, who will be in touch.
Please take a look at all of the eLearning courses we have available here.
Please complete the form below and one of our team will be in touch
The typical duration of the course is 1-2 hours of learning. Therefore making the course manageable and not too time-consuming. You can complete the course all at once or at your own pace if you prefer.
Customer service is a strong influencer in customers making a purchase; more than product or price. Therefore, having a customer service qualification is beneficial for business and employee development.
This course is Highfield accredited. Highfield provides quality and content filled online courses designed to engage the learner.
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