Customer Service Level 2 eLearning

Customer ServiceCustomer Service Level 2 is an online training course that will educate the learner in customer service.

How long is the Customer Service eLearning course?
Approx. 3 hours

Who should complete the Customer Service course?
For workers in both non-profitable and commercial organisations

Is the Customer Service course accredited?
Highfield accredited

When does my Customer Service certificate expire?
Three years

Course Content of the Customer Service Level 2 eLearning

Highfield LogoThe Highfield training course is split up into 4 parts. Each part covers the relevant knowledge you need to pass the course through interactive slides and activities. Upon booking, you will receive your login details via email and will then have up to 12 months to complete the course. After the 12 months, your license will expire. On completion, you will then be able to download your certificate.

The course contains the below units:

  • The principles of customer service
  • The customer’s needs and expectations
  • Interpersonal skills and behaviour
  • Responding to complaints and problems

Further Development 

Take a look at all of the eLearning courses available here.

Next Available Courses

Location: eLearning

Approx 3 hours

£25.00 + VAT

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