Customer Service Level 2 eLearning

Customer Service eLearning – Customer Service Level 2 eLearning


Customer ServiceCustomer Service Level 2 is an online training course that will educate the learner in customer service.

Course Length:
Approx. 3 hours

Who is it for:
For workers in both non-profitable and commercial organisations

Course Content

The Customer Service Level 2 Highfield training course is split up into 4 parts. Each part covers the relevant knowledge you need to pass the course through interactive slides and activities. Upon booking, you will receive your login details via email and will then have up to 12 months to complete the course. After the 12 months, your license will expire. On completion, you will then be able to download your certificate.

The course contains the below units:

  • The principles of customer service
  • The customer’s needs and expectations
  • Interpersonal skills and behaviour
  • Responding to complaints and problems

Contact Us Today

If you have any questions or would like to speak to one of the 3B Training specialists, don’t hesitate to get in touch or email us via [email protected]. If you are considering any further training, you can see what courses are available here.

5 Reasons To Train Your Employees

Take a look at five reasons why we believe it is important to regularly train your workforce here.

Next Available Courses

Location: eLearning

Approx 3 hours

£25.00 + VAT

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